Hymnloop
Support
Email support@hymnloop.com. Tell us your phone model and what you were doing, and we'll reply.
Common questions
How do I use a tester code?
Copy the code from the message you were sent. In Hymnloop, tap the word beside the logo (FREE), then tap I have a tester code, then Paste, then Redeem. Pro stays on until the code's last day, with no card and no internet needed.
What does Pro add?
All your imported keyboard styles with no limit, sung voices on every song, Focus mode, and sound profiles for each venue and pair of headphones. The free app keeps everything else, including unlimited songs. See Free, and Pro.
How do I cancel Pro?
Open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Hymnloop. Cancel before a free trial ends and you pay nothing. Your songs stay in the app.
What happens to my styles if Pro ends?
Nothing is deleted. Free keeps 3 imported styles loaded; the others rest in the app's archive and come back when Pro does. You can swap which 3 are loaded in Styles › Manage.
Does Hymnloop need internet?
No. Everything works offline, on stage or at a crusade. Buying Pro needs a connection for a moment; after that Pro keeps working offline.
My Bluetooth headphones sound late. What can I do?
Bluetooth adds delay. In Sing a song, run the headphone timing test (SYNC) once per pair of headphones and Hymnloop corrects for it. Wired headphones have no delay.
Which style files can I import?
Style files from arranger keyboards (.sty, .prs). Use + Import on the Styles page and choose the file from your phone.
Which phones does it run on?
Android 8.0 or newer. Older or low-memory phones may take a moment longer to load the sounds.
Where are my songs and recordings kept?
On your phone only. We never receive them. Uninstalling Hymnloop removes them, so share or back up songs you want to keep. Read more in our privacy policy.